FAQS

Frequently Asked Questions (FAQs)

1. What types of sneakers do you sell?
We offer a wide variety of premium sneakers from top brands. Our collection includes limited-edition releases, popular styles, and high-quality footwear suitable for every sneaker enthusiast.

2. How can I place an order?
Placing an order is easy! Simply browse our collection, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your payment, and we’ll take care of the rest.

4. How do I track my order?
Once your order has shipped, you’ll receive an email with tracking information so you can monitor your package’s progress. You can also track your order directly through our website by logging into your account.

5. Can I change or cancel my order after it's been placed?
Unfortunately, once an order is placed and processed, it cannot be changed or canceled. We recommend reviewing your order carefully before completing the purchase.

6. Do you accept returns or exchanges?
As stated in our No Return Policy, we do not accept returns or exchanges once an order has been shipped. Please make sure to review product details and sizes before placing your order.

7. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout.

8. How can I contact customer support?
You can reach our customer service team by emailing support@expensivekicks.com or calling +1 (555) 123-4567. We’re available Monday to Friday, from 9:00 AM to 5:00 PM EST.

9. What should I do if my package is lost or damaged?
If your package is lost or damaged during shipping, please contact the carrier directly to file a claim. Unfortunately, we cannot be responsible for lost or damaged goods once they are in the carrier’s possession.

10. How can I stay updated on new releases and promotions?
To stay in the loop about our latest sneaker releases, sales, and promotions, sign up for our newsletter on the website or follow us on our social media channels.